Cannot Load Background File dialog box
This dialog box displays when you attempt to open a markup session containing a non-supported file type in a project on Newforma Info Exchange.
Select Back to return to the Markup Session log in Info Exchange.
Send a request to the creator of the markup session to convert the file to PDF using the Newforma Viewer, then recreate a new markup session and assign it to you.
To send a request
1 If you are not already there, open the Markup Session log, then select the Team Members link on the markup session.
● If only one team member appears in the Team Members field, the Contact Information dialog box opens.
● If multiple team members appear in the Team Members field, the Recipients dialog box opens.
2 Select the email address link for the appropriate team member to open a new message window in Microsoft Outlook.
3 Send the request.
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